Refund policy
We want you and your pet to love everything you order from PawPriety Pet Boutique. If something isn't right, here's how we can help.
Changed your mind?
You can cancel your order for any reason within 14 days of the day you receive it. Just let us know by emailing tdandy31@gmail.com with your order number. You then have a further 14 days to send the item back to us.
Items must be unused, undamaged and in their original packaging. For hygiene reasons, we can't accept returns of items such as training pads, grooming tools or bowls once their seal or packaging has been opened, unless they're faulty.
You're responsible for the cost of returning items you've changed your mind about. We recommend a tracked service, as we can't refund items lost on the way back to us.
Faulty, damaged or wrong item?
We're sorry. Please email tdandy31@gmail.com as soon as you can after delivery with your order number and a photo of the problem. We'll arrange a free replacement or a full refund, and we'll cover any return postage. This doesn't affect your legal rights under the Consumer Rights Act 2015.
How to return an item
- Email tdandy31@gmail.com with your order number and the item you'd like to return.
- We'll reply with the return address and instructions. Please don't send items back before you hear from us, as returns may go to a different address from the one on your parcel.
- Pack the item securely and keep your proof of postage.
Refunds
We'll refund you within 14 days of receiving the item back, or of you giving us proof that you've sent it, whichever is sooner. Refunds go to your original payment method. If an item comes back used or damaged, we may reduce the refund to reflect that.
Exchanges
We don't offer direct exchanges. Please return the item for a refund and place a new order for the one you'd like.
Need help?
Email us at tdandy31@gmail.com or use the chat button on our website. We're always happy to help.