FAQ

Where do you deliver?

We deliver across the United Kingdom, and delivery is free on every order with no minimum spend.

How long will my order take?

Most of our range ships from UK warehouses and arrives within 2–7 working days of dispatch. Some items, such as our harness sets, take a little longer (usually 5–12 working days), and each product page shows its own delivery time. See Delivery & Returns for details.

When should I order for Christmas?

We recommend ordering by Wednesday 9 December for most of our range, and by Friday 4 December for items with a longer delivery time, such as our harness sets. See Delivery & Returns for details.

Can I track my order?

Yes. We'll email you a tracking link as soon as your order is on its way.

Why did my order arrive in separate parcels?

Our products come from different suppliers, so items in one order can arrive separately. Each parcel has its own tracking.

Can I return something?

Yes. You can cancel within 14 days of receiving your order, then you have a further 14 days to send it back. Items need to be unused and in their original packaging. Read our Refund policy for the full details.

What if my item arrives damaged or faulty?

We're sorry. Email us with your order number and a photo, and we'll arrange a replacement or a full refund, including any return postage.

How do I choose the right size?

Where size matters, the product page includes a fitting guide and size chart. Measure your pet first, and if you're between sizes, get in touch and we'll help you choose.

Is this product right for my pet?

We're pet lovers, not vets, so our advice is general product information. If you're buying for a health, diet, skin or behaviour concern, please check with your vet first. Always supervise your pet when they try something new.